Service Level Agreement

This SLA applies to paid Jitiuvi plans (Starter and above).

Uptime commitment

Jitiuvi targets 99.9% Monthly Uptime for the Service.

Definitions

• Monthly Uptime = (Total Minutes − Downtime) / Total Minutes.
• Downtime = periods where the Service returns 5xx errors on the primary API for more than five consecutive minutes.

Exclusions

• Scheduled maintenance with at least 48 hours notice.
• Force majeure and circumstances beyond Jitiuvi's reasonable control.
• Customer misconfiguration or third-party integrations.

Service credits

• < 99.9% – 99.0%: 10% of monthly fees
• < 99.0% – 95.0%: 25% of monthly fees
• < 95.0%: 50% of monthly fees

Claim procedure

Submit a credit request within 30 days of the incident to founder@jitiuvi.com. Credits are applied to future invoices and are the sole remedy.