FAQ
The questions procurement actually asks
Answered plainly, including the ones where the answer is "not yet."
Pricing & commercial
Do my suppliers have to pay?
No. Supplier accounts are free, forever. Jitiuvi is priced per active supplier on the buyer side. Your suppliers get a full portal — certifications, quotes, POs, NCR responses, capacity — at no cost, which is what makes adoption realistic.
How is Jitiuvi priced?
Per active supplier in your workspace, billed monthly or annually, with unlimited internal users. You aren't penalized for adding a quality engineer or a second buyer. Suppliers you archive stop counting.
Is there a minimum contract?
No multi-year lock-in. Start monthly, move to annual when it's proven.
What does a pilot look like?
Pick 20–30 suppliers and one commodity. Run them in Jitiuvi for 60 days alongside your existing process. If scorecards, cert tracking and NCR closure aren't better than your spreadsheets, walk away.
Fit & scope
Will this replace our ERP?
No — and you shouldn't want it to. Your ERP is the system of record for material, inventory and finance. Jitiuvi is the system of record for the supplier relationship: performance scoring, quality workflow, certification compliance, capacity, and the collaboration layer your ERP was never built to handle. It reads from and writes back to your ERP rather than competing with it.
Do we have to rip out our ERP to use it?
No. Jitiuvi runs standalone from day one. Connect the ERP later when you're ready — the Integration Hub supports SAP, Oracle, NetSuite and a bring-your-own-ERP wizard with field mapping and connector health monitoring.
How do we import our existing supplier list?
CSV bulk import with column mapping to SAP-standard field names (Vendor, Material Number, Material Group, Need-by Date). Most teams are imported the same day they sign up. If you'd rather sync from the ERP, use the Integration Hub instead.
What EDI standards do you support?
ANSI X12 transaction sets 850 (Purchase Order), 855 (PO Acknowledgement), 856 (Advance Ship Notice) and 810 (Invoice). Documents are tenant-scoped and fully auditable, and can be emitted and ingested from the same screen. Additional transaction sets and EDIFACT equivalents are on the roadmap — tell us what your trading partners require.
Is this only for aerospace?
It's built to aerospace expectations — AS9100-style evidence, NADCAP special processes, 8D/RCCA, audit trails — which means it's more than enough for automotive, medical device, industrial and general manufacturing. Aerospace is the hardest case; everything else is a subset.
We already have a supplier module in our ERP. Why add this?
ERP supplier modules record transactions. They don't chase certification expiries, they don't give your supplier a portal to respond to an NCR, they don't score responsiveness, and they don't escalate an SLA breach before it becomes a line-down. Jitiuvi is the layer your team currently runs in Excel and Outlook.
Data, security & IT
Where is our data hosted, and is it isolated?
Every company is a separate tenant. Data isolation is enforced at the database level with row-level security, not just in the UI. A user can only ever read rows belonging to their own company, plus the specific shared records (POs, NCRs) for relationships they're party to.
Can our suppliers see each other?
No. A supplier only sees the customers they're connected to, and a customer only sees their own suppliers. Shared records resolve to exactly two parties.
Do you support our identity provider?
Yes — SAML SSO with your IdP, SCIM provisioning tokens issued per company, and TOTP multi-factor authentication enforced for admin roles.
Is data encrypted?
In transit with TLS 1.2+, and at rest with AES-256 on the hosting provider's infrastructure.
Are you SOC 2 certified?
Not yet — and we won't claim otherwise. Jitiuvi tracks SOC 2 readiness controls in-app with a field-level audit trail and evidence capture, and we're happy to share our current control status and complete your vendor security questionnaire. Email founder@jitiuvi.com and see the Security page for the full summary.
Adoption
How long until we're actually using it?
Workspace in ten minutes, suppliers imported the same day, first scorecards as soon as your first month of PO and quality data is in. Most teams are running live inside a week.
What if a supplier won't log in?
You can maintain a supplier's record, certifications and scoring entirely from your side. Supplier self-service is an accelerator, not a dependency.
Who on our team needs to be involved?
One admin to set up the workspace, one buyer and one quality engineer to validate the workflow. That's it for a pilot.